Refund Policy

Last updated: 10 June 2026

1. Our Commitment

At TraceProof, we are committed to delivering high-quality forensic analysis reports. We understand that dealing with fraud is stressful, and we want to ensure you are satisfied with our service.

2. Preview Before Payment

Try before you pay: TraceProof provides a free preview of your report before any payment is required. This preview includes the executive summary, risk assessment, and key findings. You only pay if you wish to unlock the full detailed report.

3. When Refunds Are Available

You may request a full refund within 14 days of purchase if:

The report contains material errors that significantly affect its usefulness (e.g., wrong wallet analysed, incorrect blockchain)
The service experienced a technical failure that prevented report delivery
You were charged multiple times for the same report (duplicate payment)

4. When Refunds Are Not Available

Refunds are generally not available in the following circumstances:

You have already downloaded and used the full report
The report was generated correctly but did not lead to fund recovery (we do not guarantee recovery outcomes)
You provided incorrect wallet addresses or case information
More than 14 days have passed since purchase
You simply changed your mind after viewing the preview and proceeding to payment

Note: By proceeding to payment after viewing the preview, you expressly consent to the immediate provision of the digital content (full report) and acknowledge that this constitutes a waiver of your right of withdrawal under the Consumer Contracts Regulations 2013.

5. How to Request a Refund

To request a refund, please contact us at support@traceproof.tech with:

Your order reference or transaction ID
The email address used for purchase
A brief explanation of the reason for your refund request

We aim to respond to all refund requests within 3 business days.

6. Refund Processing

Approved refunds are processed via the original payment method (PayPal, card, Apple Pay, or Google Pay). Please allow up to 5–10 business days for the refund to appear in your account, depending on your bank or card provider.

7. Consumer Rights

This refund policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8. Contact

For any questions about refunds, please contact support@traceproof.tech.